Return request

EXCHANGE AND RETURN

Items can be registered for exchange or return within 14 days of receipt. You can do this on www.leathershopdoci.nl/retouraanvraag. As soon as we have processed your request, we will let you know how you can return your purchase.

You have the right to cancel your order up to 14 days after receipt without giving any reason. Always use our return form on the website to return us for the return shipment. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 6.95 per package, for the exact rates consult the website of your carrier. If you make use of your right of withdrawal, all items must be returned unworn, undamaged and 'if reasonably' with attached labels. To make use of this right you can contact us via shop@leathershopdoci.nl. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order. "

For a change to another size, you will receive a return label from us. You can then print it out, stick it on the box and hand it in at the nearest DHL parcel in your area. This is free for the first time. If you want to exchange something several times, we will charge the costs. The shipping costs for the exchange of clearance items and items under € 100, - come at the expense of the buyer. If you want to exchange a product to a different size or item, you have to register this via the return form and return it yourself. If an item has been exchanged and subsequently returned, the exchange costs incurred will be deducted in the event of a refund. The costs for returning (if you do not like a product or other reasons) are also at the buyer's expense. For return you can use the address on the enclosed return letter.

Items that are specially produced or ordered by us at the request of the customer can unfortunately not be returned, as we have it specially made to measure or color.

Always keep the proof of shipment of your return until it has been successfully completed. A return is handled successfully once the purchase amount has been refunded to your bank account. Leather Shop Doci is not responsible for packages that are lost during return.

Once the returned items have arrived, the items are checked for damage or missing details. It is also possible that we can refuse a coat if it smells of food smell or nicotine. The return will then be processed as soon as possible, so that the purchase price (less the shipping costs that we have incurred) is returned to your account within 14 days after termination.

The statutory warranty rules and terms apply to all articles. The legal guarantee means that a product must do what can reasonably be expected of it. With the products of Leather Shop Doci, this means that all articles, provided that the washing instructions and the correct care are met, can be worn for at least one year. Leather Shop Doci is not responsible for damage to items that have arisen during the return. We recommend that you always return the item in its original packaging.

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